Frequently asked questions

By Visa, Mastercard, Meeza card or mobile wallet, on Paymob’s secure payment page. Your card details never reach our servers.

Yes. Every price on the store is in EGP and includes applicable taxes. Delivery is added at checkout before you pay.

Every calendar date from your start date to your return date counts as a day, both included. A Thursday to Saturday rental is three days.

No. The refundable deposit is paid at handover, together with showing your national ID or passport, and returned when the gear comes back in good condition.

Yes. Cancel 48 hours or more before the start date for a full refund. See the refund policy for the details.

Unused items in their original packaging can be returned within 14 days of delivery. Faulty items can be reported within 30 days.

Purchases ship anywhere in Egypt, and are free over EGP 20,000. Rentals are delivered and collected in Cairo and Giza, or picked up from our studio.

You are responsible for the gear during the rental, as set out in the rental terms. For high-value kits we can recommend production insurance.

Yes. Email store@backroom.app with your company details and we will set up invoicing and a deposit arrangement.